FAQs

We care very much about our customers here at Fully Involved Stitching. These are questions often asked by our customers and we hope they will be helpful to you.

PROCESSING & SHIPPING

What is your turn around time?

Orders are usually shipped out within 1-3 business days after the order date.

How long is the shipping wait?

Free shipping is through USPS First-Class Shipping which is 3-5 business days (US Only). Priority Mail Shipping is 1-3 business days (US Only).

What shipping carrier do you use?

All orders are shipped through the US Postal Service ONLY. Please verify your address with USPS to ensure your order can be delivered to you.

Do you ship internationally?

We do ship to certain countries outside of the U.S. However, free shipping is only available within the U.S. International shipping time varies. Some orders may be delivered in 15 business days while others can take up to a few weeks.

Please note, when placing orders outside of the U.S. we only charge for the product and shipping cost. We are not responsible for any additional custom fees/tariffs that may be required by your local government.

Due to certain restrictions, we are unable to ship to the following countries:

• Afghanistan
• Belarus
• Bhutan
• Chad
• Libya
• Mongolia
• New Zealand
• Peru
• Russia
• South Sudan
• Turkey
• Turkmenistan
• Ukraine
• Yemen

There may be other countries not listed. For more questions please contact us.

PERSONALIZATION

How are the products personalized?

Names are not simply iron on. It is applied with heat, but also a special pressure machine that makes it extremely durable. In fact the silver on the center of the reflective stripe is manufactured in the same way. We use this process because it most similarly resembles actual fire suits. Many turnout manufacturers are using the same method to put all the reflective on the coats and pants.

How do I tell you what name I want on my order?

Type the desired name in the personalization box before adding the item to your cart.

MATERIAL

Do you use recycled turnout gear?

No. We don’t use recycled/used turnout gear because of the carcinogens found in it. Even when washed it is not safe in residential homes. Because of this, we use new turnout gear material instead.

Do you use real turnout gear?

Only on some of our products such as the wallets, dog collars, dog leashes, toiletry bags, etc. For other products we use a light-weight 100% cotton ripstop material.

What fabric are your products made from?

Some of our products are made with actual turnout gear material. For example: wallets, dog collars, dog leashes, toiletry bags, etc.

Other products not made from actual turnout gear material are made from a light-weight 100% cotton ripstop material. For example: aprons, pillow cases, stockings, etc.

Please read product description when looking to see which material is used.

What fabric is used for the Firefighter Outfits?

The shirt/bodysuit is 100% cotton. The pants, skirts and jackets are made from a light-weight 100% cotton ripstop material.

RETURNS & EXCHANGES

What is your return policy?

Please click here to view our return policy.

OTHERS

I didn't receive my confirmation email after placing my order.

Our system is set-up to automatically send all customers order confirmation and shipment confirmation emails. If you didn't receive these emails please make sure the email provided is correct. Often times the email will be found in your spam/junk folder. If you still can't find it, you can contact us. 

How do I know when you're having a sale?

Sign up to receive email promotions! Be sure to follow us on FACEBOOK & INSTAGRAM!

How do I leave a product review?

Here at Fully Involved Stitching we work hard to make sure our customers are satisfied with our products and Five-Star reviews are very important to us!

Go to the product page and select "Write a Review" that written inside a box underneath "CUSTOMER REVIEWS".

I am not happy with my purchase. What can I do?

CONTACT US

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