We care very much about our customers here at Fully Involved Stitching. These are questions often asked by our customers and we hope they will be helpful to you.
PROCESSING & SHIPPING
What is your turn around time?
Orders are usually shipped out within 1-3 business days after the order date.
How long is the shipping wait?
Free shipping is through USPS First-Class Shipping which is 3-5 business days (US Only). Priority Mail Shipping is 1-3 business days (US Only).
What shipping carrier do you use?
All orders are shipped through the US Postal Service ONLY. Please verify your address with USPS to ensure your order can be delivered to you.
Do you ship internationally?
We do ship to certain countries outside of the U.S. However, free shipping is only available within the U.S. International shipping time varies. Some orders may be delivered in 15 business days while others can take up to a few weeks.
We are unable to ship to Europe and Australia at this time. So sorry for the inconvenience!
How are the products personalized?
Names are not simply iron on. It is applied with heat, but also a special pressure machine that makes it extremely durable. In fact the silver on the center of the reflective stripe is manufactured in the same way. We use this process because it most similarly resembles actual fire suits. Many turnout manufacturers are using the same method to put all the reflective on the coats and pants.
How do I tell you what name I want on my order?
Every time you add an item to your cart a small note box will pop up in which you write all of your personalization instructions.
Do you use recycled turnout gear?
Yes, we use both new and recycled materials.
Do you use real turnout gear?
Only on some of our products such as the wallets, dog collars, dog leashes, toiletry bags, etc. For other products we use a light-weight 100% cotton ripstop material.
What fabric are your products made from?
Some of our products are made with actual turnout gear material. For example: wallets, dog collars, dog leashes, toiletry bags, etc.
Other products not made from actual turnout gear material are made from a light-weight 100% cotton ripstop material. For example: aprons, pillow cases, stockings, etc.
Please read product description when looking to see which material is used.
What fabric is used for the Firefighter Outfits?
The shirt/bodysuit is 100% cotton. The pants, skirts and jackets are made from a light-weight 100% cotton ripstop material.
RETURNS & EXCHANGES
What is your return policy?
Please click hear to view our return policy.
How do I know when you're having a sale?
How do I keep up with Fully Involved Stitching?
How do I leave a product review?
Here at Fully Involved Stitching we work hard to make sure our customers are satisfied with our products and Five-Star reviews are very important to us!
Go to the product page and select "Write a Review" that written inside a box underneath "CUSTOMER REVIEWS".
I am not happy with my purchase. What can I do?Here at Fully Involved Stitching we work hard to make sure our customers are satisfied with our products! If for some reason you are not satisfied please view our Return Policy or contact us.
If you didn't receive an answer you were looking give us a call at 801-998-8871 or message us below: